Refund policy
Refund and Return Policy
At Novanest, customer satisfaction is important to us.
Return Window
Customers may request a return within 30 days of receiving their order.
Return Conditions
To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Proof of purchase may be required.
How to Request a Return
To request a return or ask questions about a refund, please contact Novanest through our Contact page. Please wait for return instructions before sending any item back.
Refunds
Once a returned item is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue so we can review it.
Return Shipping
Return shipping costs and any applicable exceptions will be communicated when your return request is reviewed.
Contact Us
For questions about returns or refunds, please contact Novanest through our Contact page.